LensCrafters — Health in Lethbridge

Reviews of LensCrafters

• Timothy

  Added 2016.08.06

  So many negative comments on Lenscrafters. They don't help you find what you're looking for unless you actually ask and specifically tell them. Very limited on selection for stronger prescriptions. I found a pair of glasses I loved and I have a strong prescription and they said I can only use my prescription in plastic wide frames, however plastic frames a) don't stay on my face as I have a small bridge on my nose & b) round glasses don't suit me and I have a round face. You would think they would try to help me by giving me suggestions and offering some kind of selection for people with prescriptions like mine. Then when I finally picked out the glasses and sunglasses I went in to pick them up (drove an hour out of my way) they informed me my sunglasses wouldn't be in until the following day, & that they ordered new lenses for my actual glasses because the lense was scratched upon delivery. Went in the next day and they told me my sunglasses still weren't in. They didn't offer any kind of customer satisfaction and just really didn't seem bothered that I clearly was upset over the fact that they didn't call to tell me when they knew I was driving an hour to come pick them up!!! Called head office to inform them of all the issues and the lady on the phone did not give a damn, didn't ask any information on the issues and gave so much attitude. I am returning my glasses (it's been 4 days and my sunglasses still aren't in from the arrival date) and getting a full refund and taking my business elsewhere. They are also SO overpriced. DO NOT RECOMMEND.